Refund & Exchange Policy – BelaTreasure

Eligibility for Refunds & Exchanges

Refunds or exchanges are only applicable if:

• The product received is damaged, defective, or incorrect.

• The issue is reported within 48–72 hours of delivery.

• The item is unused, unworn, and returned in its original packaging and condition.

To request a refund or exchange, customers must provide clear photos or videos showing the issue to the BelaTreasure support team.

Non-Refundable & Non-Exchangeable Items

Refunds or exchanges will not be accepted if:

• The customer changes their mind after delivery.

• There is a slight color or design variation due to screen or lighting differences.

• The product has been used, worn, or altered.

• The item is damaged due to misuse or mishandling.

• Incorrect size or personal details were provided by the customer when placing the order.

Exchange Process

If the exchange request is approved:

• It will depend on product availability.

• Customers may exchange the item for the same product or another item of equal value.

• Any price difference must be paid by the customer.

Refund Process

If a refund is approved:

• The refund will be issued through the original payment method or as store credit, depending on the situation.

• Refund processing may take 7–10 business days after approval.

Shipping Costs

• Shipping charges are non-refundable.

• Return shipping costs may need to be covered by the customer unless the issue occurred due to an error from BelaTreasure.

Final Decision

BelaTreasure reserves the right to review and approve or decline any refund or exchange request.

Contact Us

For refund or exchange requests, please contact BelaTreasure through our official customer support channels within the specified time frame.